You are entitled to the legal warranty of conformity as regulated by the provisions of Law No. 296/2004 on the Consumer Code, with its subsequent amendments and completions, corroborated with the provisions of Law No. 449/2003 on the sale of products and associated guarantees, with its subsequent amendments and completions.

If you have changed your mind about a product you have already purchased, don't worry, you can return it very easily!

According to Ordinance No. 34/2014 on the legal regime of distance contracts, products can be returned within 14 calendar days from receiving the package.

For orders with delivery within the European Union, the payment can be made by card through the PayU platform or by bank transfer.

We will deliver the products you have chosen via express courier (FedEx or GLS), ensuring they reach you safely and quickly.

Shipping costs:

✅ Free shipping for orders over 400€;

✅ 23€ for orders under 200€;

✅ 14€ for orders between 200-400€.

External package delivery starts from the moment the package leaves the Cupio headquarters (not from the time of placing the order).

Order collection: 1-2 business days from order processing.

Package delivery: 1-3 business days from the identification, selection, and packaging of the products.

The delivery time for packages also depends on the delivery company, option manually selected by each customer.