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RETURN POLICY
If you are not 100% satisfied with your order, we will be happy to accept your return within 14 days from the date your order was delivered, subject to the rules below:
1. You can return products as long as they are unused and in their sealed original packaging. Please ensure the original product packaging is not damaged as this is a component of the original product. We are also not able to accept returns where the product packaging is used for shipping.
2. Please make sure that the contents of your parcel are well protected to avoid any damage during the delivery process.
3. When returning a set or kit, we require all contents from the original set to be sent back. Incomplete sets or kits will not be eligible for a refund.
4. Our products are considered sealed goods, that means once the packaging has been fully opened, we are not able to accept these as return.
5. The customer is responsible for the return shipping costs. Please send your return to the following address: Cupio - central warehouse, CTPark, TIM4 building, unit F, Calea Lugojului, No. 148, Ghiroda, postal code 307200, Timis County.
We recommend obtaining tracking or delivery information when returning items. Should a parcel get lost along the way we will not be able to process a return without the respective tracking number.
6. If you are returning your parcel from a country that is part of the European Union, please make sure that the invoice is included in the parcel.
7. Should additional customs duties and taxes apply for your return, please note that we are not able to cover these expenses.
8. All items are inspected on return to our warehouse. A refund will be processed for items that are still in their unused, original condition and include all original packaging. Due to hygienic reasons, we are unable to accept tested or used products. If an item is returned to us damaged, we won't be able to give you a refund and we may have to send it back to you.
9. Refunds are provided with 14 business days to the payment method selected at the time of order for the cost of the products and will not include a refund of the shipping costs (if applicable).
If you have any questions or need further assistance, please contact our Customer Care Team before sending your return.